Refunds

Refund policy.

Last updated July 15, 2026. This policy explains how refunds and payment disputes work for Champora AI credit purchases processed by Paddle.

Payment provider

Paddle is the merchant of record and authorized reseller for Champora AI purchases. Paddle processes payments, receipts, taxes, cancellations, and approved refunds under its Buyer Terms and Refund Policy.

Credit-pack purchases

Champora AI credit packs are one-time purchases of prepaid digital usage. Except where required by applicable law or approved by Paddle, completed purchases are non-refundable and non-exchangeable. Free or promotional credits have no cash value.

Delivery problems

If a completed payment does not add the purchased credits, refresh the billing page before requesting help. Duplicate charges, unauthorized charges, and confirmed failures to deliver purchased credits will be reviewed with the related Paddle transaction record.

Requesting a refund

Refund requests are handled through Paddle Buyer Support at paddle.net. Paddle reviews requests case by case and may consider product usage, the reason for the request, transaction history, and any mandatory consumer rights that apply.

After a refund

When a credit-pack payment is refunded or reversed, unused credits from that purchase may be removed from the Champora AI wallet. Access may be limited while a chargeback, suspected fraud, or payment dispute is investigated.

Mandatory rights

Nothing in this policy limits non-waivable consumer rights. Where local law or Paddle's applicable buyer terms provide stronger rights, those rights take precedence.